Terms

The agreement

These terms govern your use of the SILLQ Studio and this website. They form an agreement between you and:

The service is a web application for designing apparel and producing the technical documentation a factory needs to make it: measurement charts, print placement, labels, material and colour specifications, exported as PDF and ZIP. It also offers AI-generated visualisations of print techniques.

By creating an account or using the service, you accept these terms. If you do not accept them, do not use the service.

Your account

Using the service requires an account. The information you give when registering must be accurate, and you are responsible for keeping it current.

You are responsible for your login credentials and for everything that happens under your account. Tell us without delay if you believe someone else has gained access to it.

You must be at least 18 years old and act in the course of a business or professional activity. SILLQ is built for brands, designers and manufacturers. It is not offered as a consumer service.

Your content and your rights

Everything you bring into the service, and everything the service produces from it, belongs to you. That includes your artwork, your designs, your measurements, the tech packs generated from them and the renders created for you. We acquire no ownership in any of it and claim no rights beyond the licence described next.

To run the service at all we need a limited, non-exclusive, technical licence to your content: to store it, process it, display it back to you, render it and export it. That licence exists for one purpose only, which is operating the service for you. It ends when you delete the content or close your account.

We do not use your content for marketing. We do not show it as a reference or a case study. We do not pass it to third parties, other than to the technical providers we need in order to operate the service, such as hosting and image generation, and only as far as the function you asked for requires.

We do not train AI models on your designs

Your uploaded artwork, your designs and everything generated from them are not used to train artificial intelligence models. Not ours, and not anyone else’s.

The image generation services we use process your content solely to produce the individual render you requested, and for no other purpose.

Beta access and free tier

While the open beta runs, the service is free to use. If you register during the beta, tech pack creation and export stay free for you permanently. Precisely what that means:

• Included. Designing garments, generating tech packs, and exporting them as PDF and ZIP.
• Not included. AI renders. They come as a monthly allowance and cost money beyond it. They are not part of the free tier at any point.
• What permanent means. It refers to the lifetime of the service, not to a guaranteed period. If we discontinue the service, access ends with it. In that case we will tell you with reasonable notice and give you the opportunity to export your content beforehand.
• Where we may adjust it. We may limit the scope of free use where that is necessary to prevent abuse or use that is disproportionate to normal working practice. We will not use this to withdraw the free tier from someone using the service as intended.

Paid plans, trial and cancellation

Paid plans begin with a trial of seven days. After the trial the plan becomes chargeable unless you cancel before it ends.

You can cancel at any time, with effect from the end of the current billing period. Payment is handled by our payment provider rather than by us, and their terms apply to the payment transaction itself.

Periods already paid for are not refunded. We may change prices, and we will announce any change before it takes effect so that you can cancel first.

What SILLQ does and what it does not do

SILLQ produces documents from the information and the decisions you supply. The production rules, measurement charts and technique definitions built into the service come from experience in apparel production. They are there to support your work. They do not replace your own review.

Releasing a tech pack to a factory is your decision alone. Before you release anything for production, you are responsible for checking the information, the measurements and the specifications it contains.

We are not a party to your agreement with your factory, and we have no influence over how the factory executes it.

AI renders are visualisations. They show an approximation of the expected result. They are not a binding statement about how a garment will actually be produced.

Warranty

The service is provided in the form in which it is available at the time. To the extent permitted by law, we make no promise that it will be uninterrupted, free of errors, or fit for any particular purpose you have in mind.

Limitation of liability

We are liable without limitation for intent and for gross negligence.

In cases of ordinary negligence we are liable only for the breach of a material contractual obligation, meaning an obligation whose fulfilment makes proper performance of this agreement possible in the first place and on whose observance you may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract.

Beyond that we are not liable, and in particular not for indirect damage, consequential damage, lost profit, production downtime, the cost of samples, re-production, recalls or freight.

Our total liability is limited to the amount you paid in the twelve months preceding the event giving rise to the claim. Where you use the service free of charge, that amount is zero.

None of the above affects our liability for intent, for gross negligence, for injury to life, body or health, or any liability that applies by mandatory law.

Data on cancellation

You can export your content at any time while your account is active.

After you close your account, your content remains available for export for 30 days. It is deleted afterwards.

We do not hold your content back, and we do not make its export conditional on outstanding payments.

Acceptable use

When using the service you agree not to:

• upload content that is unlawful or that infringes the rights of others;
• upload content you do not hold the necessary rights to;
• interfere with the service, circumvent its limits, or place automated or bulk load on it beyond normal working use;
• reverse engineer, decompile or copy the service or parts of it, except where the law expressly permits it.

We may suspend accounts that breach these rules, and we will tell you why.

Changes to these terms

We may change these terms. We will announce changes, and where a change is material we will give you reasonable notice before it takes effect. Continuing to use the service after a change takes effect counts as acceptance of it.

Governing law and jurisdiction

This agreement is governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods.

Where you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this agreement is Heidelberg, Germany.

Mandatory statutory places of jurisdiction remain unaffected.

Contact

Questions about these terms: hello@sillq.com